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Cisco Unified Communications ROI, Uses & Benefits

Many benefits of deploying an IP Communications (IPC) system are, by now, well documented. However, once the basic IPC foundation is set, there are many additional applications that can leverage this converged IP network even more fully. Quantifying the real productivity gains of these relatively new value-added Unified Communications technologies is difficult, yet if armed with such information, potential adopters could make a far more comprehensive ROI justification for their planned deployments. One source of such information is Based on a survey of 244 small, medium, and large organisations presently using or planning to deploy Unified Communications applications, this paper outlines both the challenges that those applications address and the actual benefits that current adopters experience.

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